Privacy Policy and Cookies

Privacy Policy and Cookies of the emaga.pl Online Store

1. General Information

1. This Privacy Policy explains how personal data is collected, stored, processed and used in connection with the use of the emaga.pl online store.
2. The controller of personal data is EMAGA AI Sp. z o.o., with its registered office at Aleja Solidarności 68/121, 00-240 Warsaw, Poland.
3. The website is available at emaga.pl.
4. Contact regarding personal data and privacy matters:

• e-mail: info@emaga.pl
• phone: +48 602 142 777

2. Scope of the Policy

This Privacy Policy applies to personal data collected through:

• browsing the website
• creating a customer account
• placing orders
• contacting the store
• subscribing to the newsletter
• using cookies and analytics tools

3. Types of Data We Collect

Depending on how you use the Store, we may collect the following data:

• first name and last name
• company name
• billing and delivery address
• phone number
• e-mail address
• VAT details, where applicable
• order details
• payment-related information necessary to process payment
• account login data
• correspondence and customer service communication
• technical data, such as IP address, browser type, device data, date and time of access, and server logs

4. Purposes and Legal Bases for Processing

We process personal data for the following purposes:

4.1 Performance of a contract

To process orders, deliver products, handle payments, issue invoices, communicate about the order, and provide customer service.

4.2 Customer account management

To create and maintain a customer account, including access to order history and saved customer details.

4.3 Responding to inquiries

To answer questions sent via e-mail, forms or other contact channels.

4.4 Compliance with legal obligations

To comply with tax, accounting, consumer protection and other legal requirements.

4.5 Legitimate interests

To ensure website security, prevent abuse, improve the Store, analyze website traffic, defend legal claims, and maintain communication related to the operation of the Store.

4.6 Consent

Where required, we process data on the basis of consent, for example for newsletter subscription, selected marketing activities, or certain cookie categories.

5. Data Retention

1. Personal data is stored for as long as necessary to fulfill the purpose for which it was collected.
2. Data related to orders and accounting documents may be retained for the period required by applicable tax and accounting laws.
3. Data processed on the basis of consent is stored until consent is withdrawn, unless another legal basis justifies longer retention.
4. Customer account data may be stored until the account is deleted, subject to applicable legal retention requirements.
5. Technical and analytical data may be retained for the period necessary for security, analytics and website administration.

6. Voluntary Provision of Data

1. Providing personal data is voluntary, but in some cases necessary:

• to place an order
• to create an account
• to receive a response to an inquiry
• to subscribe to selected services

2. Failure to provide required data may make it impossible to complete an order, create an account or respond properly to a request.

7. Data Recipients

Your personal data may be shared with entities that support the operation of the Store, including in particular:

• hosting and IT service providers
• courier and delivery companies
• payment service providers and banks
• accounting, legal or administrative service providers
• marketing and newsletter service providers
• analytics and website performance providers
• public authorities, where required by law

We share data only to the extent necessary for a given purpose and on an appropriate legal basis.

8. Delivery and Payment Providers

1. In order to fulfill an order, we may transfer the data necessary for delivery to the selected courier or logistics provider.
2. In order to process payment, we may transfer payment-related data to the selected payment operator or financial institution.
3. Some payment providers may process personal data independently as separate controllers under their own privacy policies.

9. Newsletter and Marketing Communication

1. If you subscribe to the newsletter, we will process your e-mail address in order to send you commercial information, offers, promotions and product updates.
2. Newsletter subscription is voluntary.
3. You may unsubscribe at any time by clicking the unsubscribe link in the message or by contacting us directly.
4. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10. Cookies

1. The Store uses cookies and similar technologies.
2. Cookies may be used in particular for:

• ensuring proper operation of the website
• remembering user preferences
• maintaining sessions
• shopping cart functionality
• analytics and statistics
• improving website performance
• marketing purposes, where applicable

3. Cookies may be session cookies or persistent cookies.
4. You can manage cookie settings through your browser settings and, where available, through the cookie banner or preference tool on the website.
5. Disabling some cookies may affect the proper functioning of selected features of the Store.

11. Analytics Tools

1. The Store may use analytics tools to understand how users interact with the website and to improve the Store.
2. These tools may collect information such as browser type, pages visited, time spent on the website, approximate location, IP-related technical data and source of traffic.
3. If third-party analytics tools are used, the related processing is subject to the settings, consents and safeguards implemented on the website and by the relevant provider.

12. International Transfers

If personal data is transferred outside the European Economic Area, such transfer will take place only where permitted by law and subject to appropriate safeguards required under applicable data protection regulations.

13. Data Subject Rights

Subject to applicable law, you have the right to:

• access your personal data
• rectify inaccurate data
• erase data
• restrict processing
• object to processing
• withdraw consent at any time, where processing is based on consent
• data portability
• lodge a complaint with the competent supervisory authority

14. Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, loss, destruction or unlawful processing.

15. Contact

If you have any questions regarding this Privacy Policy or the processing of personal data, please contact us at:

EMAGA AI Sp. z o.o.
Aleja Solidarności 68/121
00-240 Warsaw
Poland
e-mail: info@emaga.pl
phone: +48 602 142 777

16. Changes to the Privacy Policy

1. We may update this Privacy Policy where necessary, in particular in the event of legal, technical or organizational changes.
2. The current version of the Privacy Policy is published on the Store website.